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Bespoke Designs

Frequently Asked Questions

At Innocent Chaos you can either buy online and we can ship your product to you, or you can make an appointment to visit our Belfast studio and order in person. Studio consultations are available on orders above £450.

Yes, we are happy to ship all over the world. Please make sure you carefully input your address at the checkout.

Please try to order as soon as you find the perfect accessory. We aim to dispatch orders as soon as possible, but during busy wedding season unfortunately items may list out of stock.

We take 2-5 working days to process your order and then delivery times are additional.

Uk deliveries 3-5 working days, for outside the UK please allow up to 15 working days for standard economy delivery or 2-3 days for DHL Express.

Yes, we do, please contact us before purchase with your request. We work with DHL Express to get your lovely products to you asap!

If you have browsed our online store and cannot find what you are looking then please fill in the bespoke order form and we will get back to you with 48 hours with alternative options.

Please store your item out of direct sunlight in an airtight container to avoid tarnishing or fading.

We recommend gently dusting your flowers every week or two.

Our bridal bouquets will be delivered arranged and bound so you do not need to do anything, however out letter box bloom décor flowers are delivered untied for you to arrange yourself in your own style. We have tutorial videos on our YouTube channel to help you.

Although our flowers are well made, we do not recommend using them outside as they may become damaged in the wind or rain.

We do not recommend adding water to our flowers as they are not designed to be in water and may destroy the stems.

All you need to do is gently unpack the product and ‘fluff’ it up a little to restore the blooms after the post travel.

No! At Innocent Chaos we use the highest quality silk flowers with occasionally a few dried elements.

Yes absolutely! Please contact us with the date of your wedding, the items you require and a brief description of the style you might be interested in.

We are based in East Belfast, Northern Ireland.

Yes, we welcome bespoke orders. Please contact us for more info.

Within reason, yes. We use your wedding palette as a colour reference rather than an exact match. With the variation of silk flowers, we cannot guarantee an exact match but we always do our best.  Please fill in the bespoke order form to check our availability before purchase.

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