How do I buy from Innocent Chaos?
At Innocent Chaos you can either buy online and we can ship your product to you, or you can make an appointment to visit our Belfast studio and order in person. Studio consultations are available on orders above £200.
When should I order?
Homeware- Order anytime.
Weddings- Please try to order as soon as you find the perfect accessory. We aim to dispatch orders as soon as possible, but during busy wedding season unfortunately items may list out of stock.
Do you accept rush orders?
Yes, we do, please contact us before purchase with your request. We work with DHL Express to get your lovely products to you asap! Or if you are local you can choose to click and collect from our Belfast studio.
What if I cannot find what I want online? Can I order a bespoke design?
Absolutely! If you have browsed our online store and cannot find what you are looking then please fill in the bespoke order form and we will get back to you with 48 hours with alternative options.
How do I take care of my Innocent Chaos flowers?
Please display your artificial flowers out of direct sunlight, away from exposure to moisture, to avoid tarnishing or fading.
How do I clean my flowers?
We recommend gently dusting your flowers every week or two with a hairdryer on a cold setting.
Can I use Innocent Chaos flowers outside?
Although our flowers are well made, we do not recommend using them outside as they may become damaged in the wind or rain.
Can I add water to my flowers?
We do not recommend adding water to our flowers as they are not designed to be in water and may destroy the stems.
Do I need to do anything to my flowers once I receive them?
All you need to do is gently unpack the product and ‘fluff’ it up a little to restore the blooms after the post travel.
Are your flowers real?
No! At Innocent Chaos we use the highest quality silk flowers with occasionally a few dried elements.
Do you do packages?
Yes absolutely! Please contact us with the date of your wedding, the items you require and a brief description of the style you might be interested in.
Where are you based?
We are based in Portview Trade Centre east Belfast, Northern Ireland.
Can you match my wedding colours?
Within reason, yes. We use your wedding palette as a colour reference rather than an exact match. With the variation of silk flowers, we cannot guarantee an exact match but we always do our best. Please fill in the bespoke order form to check our availability before purchase.
How far in advance do I need to contact you for my wedding flowers?
We take wedding bookings up to 18 months before your wedding date. If you think we are the wedding florist for you, don't delay as our bespoke order books get booked up very quickly.
Unit B103 1st Floor, Portview Trade Centre, 310 Newtownards Road Belfast, BT4 1HE
Mon - Thurs, 8:30am - 6pm By Appointment
Friday 10am-4pm Open Studio
Saturday, 8.30am - 1pm By Appointment